“How may I help you?” It was a phrase I reiterated numerous times throughout the course of a day. As a librarian, I listened to the patron’s request and tried to decipher what the patron desired.
Sometimes the patrons needed a little help. “Are you sure that the recipe you want is for something called ‘wedgies.’ I think that they are called ‘pootato’ I mean ‘potato wedges.’” Cough and slight smile. Once I clarified with the patron what he or she wanted, then it was easier to provide the desired information. Continue reading